Dear Valued Guests and Partners,

We hope during this time you and your families are safe and well.

As we continue to come together to navigate through the pandemic, we understand that health and safety is of the utmost concern for our guests; rest assured that our commitment to your health and well-being remains our number one priority.

In an effort to provide our guests utmost peace of mind, I am very pleased to share that we have established a strategic partnership together with Kings College Hospital, with the aim to provide immediate access to high quality trusted healthcare should it be required.

More than ever, our focus is on delivering intuitive guest experiences and we work tirelessly to go above and beyond the international germ control standards to guarantee a safe stay in any of our hotels.

In addition to our full compliance with the mandates of the government, we partnered with Boecker® to ensure that all our sanitization processes are implemented to the highest protocol, elevating our standards as a global service provider and leader through technology and processes.

As a testament to our compliance, we have been awarded the prestigious Bureau Veritas’ Safeguard Label.

As you arrive to one of our hotels, you will notice a few things that have changed. We offer our guests self-parking option, upon arrival and as you enter the hotel, you have the option to pass through a sanitization tunnel, after which your temperature is automatically checked by thermal cameras placed at the entrance.

All luggage is sanitized before being brought in to the hotel and up to the guest room.

We have further enhanced our room cleaning process and each guest room is deeply sanitized and sealed, which can only be broken by the guest upon entering, giving the assurance that no one else have been in the room prior.

In our communal spaces, the following technologies and processes have been implemented:
• We offer touchless experiences across check-in, checkout and in our restaurants.
• Sensor-based sanitizing stations have been installed across the hotel.
• State of the art UV disinfection devices on escalators to enhance cleaning in communal touchpoints.
• Fogging guest rooms with ULV SterilOx mist.
• Fogging restaurants with ULV SterilOx mist.

Our Fitness Centres, Swimming Pools and Kid’s Clubs are open and operating in line with the health and safety guidelines issued by the authorities.

Throughout our hotels, we provide information and signage to keep everyone updated on the most current information. These, along with other guidelines in place keep our guests and employees safe and informed.

As always, our guests and our employees remain the focus as we continue to evolve as a brand and as an industry.

Until we meet again, continue to stay in touch with us via our online channels as we love to hear from you.

I wish you the best of health and please stay safe.

Yours Sincerely,

Mark Kirby
Chief Operating Officer
Emaar Hospitality Group