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FAQ

How can I make a hotel reservation at Address Hotels + Resorts?

Address Hotels + Resorts can be booked by visiting our website www.addresshotels.com, by email stay@addresshotels.com, by calling our toll free number (within the UAE) 800 ADDRESS and (within KSA) 800 897147 or Central Reservation Office +9714 423 8888 internationally. Alternatively send us a fax at +9714 423 8889 or contact your travel professional for further assistance.

What is the standard check in time at Address Hotels + Resorts?

The standard check in time is 3 pm.

What is the standard check out time at Address Hotels + Resorts?

The standard check out time is 12 noon.

What is your policy on children?

Infants up to the age of 4 years will be accommodated with their parents on a complimentary basis after which an additional fee for an extra bed will apply. Children under 12 years old stay free of charge in Suites and 1 Bedroom, 2 Bedroom, 3 Bedroom and 4 Bedroom residences within allowed maximum occupancy of the room type.

Can I book local tours through Address Hotels + Resorts?

Our concierge service would be delighted to assist you in booking the tours of your choice. Kindly contact guest relations upon your arrival at the hotel.

Which credit cards are accepted at Address Hotels + Resorts?

All major credit cards such as Visa, American Express, Master card, JCB and Diners.

What is your pet policy at Address Hotels + Resorts?

We do not accept pets.

Do you have any connecting rooms?

Yes, we do have connecting rooms at Address Hotels + Resorts. Kindly contact our Central Reservations office for further information.

Can I rent a car whilst I am in the hotel?

Yes, car rental is available. Kindly contact our Guest Relations service of the hotel you are going to stay. Alternatively you can contact your travel professional.

How do I check on special promotions?

Yes, you can see our rooms by visiting our website www.addresshotels.com.

Can I see pictures of the rooms or a specific room type?

Yes, you can see our rooms by visiting our website www.addresshotels.com; subsequently you can email us at stay@addresshotels.com for additional image requests.

What if I want to change or modify my original reservation?

Cancellation and modification policy is advised in the confirmation letter of your room booking. You will be able to modify / cancel the booking without charges outside the cancellation policy. Please contact Central Reservations Office at +971 4 4238888 or email us at stay@addresshotels.com.

How do I make a booking for groups and meetings?

Please contact our sales team at meet@addresshotels.com

Is Address Hotels + Resorts a part of a frequent flyer program?

Yes. Address Hotels + Resorts has partnered with Skywards, the award-winning frequent flyer programme from Emirates.

Can I earn miles when I stay at Address Hotels + Resorts?

Skywards members can now earn 1 Skyward Mile per every 1 USD spent during their stay at Address Hotels & Resorts. Our guests will earn Skywards Miles on qualifying room rates and any qualifying spend that is charged to the hotel room bill
How do I set up corporate rates at Address Hotels + Resorts?
Please contact our sales team by emailing us at stay@addresshotels.com or call us at +9714 423 8888.

Do Address Hotels + Resorts have a GDS code?

Yes, Address Hotels + Resorts have their own GDS code which is ‘AT'.

Do Address Hotels + Resorts have international sales offices?

Yes, Address Hotels + Resorts have international sales offices in the UK and Germany. More offices will be opening in other key feeder markets in 2009.

How do I contact the Public Relations Department?

Please visit our website at www.addresshotels.com or subsequently you can contact our department of Public Relations at kelly.home@bm.com, telephone in UAE: +971 4 450 7600, fax: +971 4 367 3180.

How do can I request high resolution images and/or a Press Kit of your hotels?

You can contact our PR Department at kelly.home@bm.com, telephone in UAE: +971 4 450 7600, fax: +971 4 367 3180.

Where else will Address Hotels + Resorts be opening hotels?

Address Hotels + Resorts have an intensive pipeline of future openings including Egypt, Morocco, Turkey and many more hotels which will be announced in the near future.

Is it possible to prepay for a booking before my client arrives?

Yes, you can pre pay your clients stay before his arrival. Please inform our Central Reservations office about your request and they will send you a link for online payment.

Is your mailing list and database secure and confidential?

Yes, our database is secure and confidential.

I am interested in working at Address Hotels + Resorts, where do I find more information regarding job openings and work opportunities?

Please visit our ‘Careers' section at www.addresshotels.com for more information on our current job opportunities and contact details.

Do you have a Lost and Found section?

If you have lost or found any item in the hotel, please contact Service Plus of the hotel who will assist you on the matter:

  1. Address Downtown: +97144368888 
  2. Address Dubai Mall: +97144388888
  3. Address Dubai Marina: +97144367777
  4. Address Montgomerie: +97143905600
  5. Palace Downtown: +97144287888
  6. Address Boulevard: +97145618888 

What are the different Public Transportation options available in Dubai?

RTA Taxi:

Dubai has an extensive taxi system, and the most frequently used means of transportation throughout the city. Dubai Taxi Corporation’s fleet is made up of approximately 3,854 vehicles working 24 hours, 7 days a week including public and religious holidays. Taxis in Dubai take 14 minutes to reach the customers doorstep once the booking has been registered and RTA Taxi’s can be distinguished from other taxi companies by its clean, well-maintained interior, friendly and professional drivers.

Uber:

Uber is a convenient, inexpensive and safe taxi service that is offered in Dubai. Uber uses a location-based app which makes it very easy to book an on-demand private driver using any smartphone device. Once the booking has been made, the customer will be able to track the location of the driver using the dynamic map option. At the end of the journey, payment will be made based on the customers pre-selected preferences such as: credit card, Google Pay, Apple Pay or cash.

Careem:

Careen was created in Dubai largely for corporate clients, but grew excessively to a multi-vehicle platform. Careem’s mission is to simplify and improve the lives of people and through the introduction of more diverse vehicles, they are becoming a key provider of app-based transportation in the region.

Metro Dubai:

Dubai Metro is a modern and fully automated rail system, providing a vast number of features and services for the convenience of the users. Dubai Metro train comprises of various types of cabins, designed for different types of commuters, including a gold card holders cabin, general cabins and designated cabins for women and children.

Byky Station:

BYKY station allows users to discover Dubai on a bicycle. This revolutionary street service allows users to conveniently see the sights of Dubai with more than 85 bicycle rental points throughout the UAE. Bicycle pick up and drop off are from any of the BYKY locations and there are no time restrictions up to 24 hours. Locations stretch between Deira through to Palm Jumeirah. Byke rentals start from AED 15 for 30 minutes, AED 20 for 1 hour and AED 80 for 24 hours.

Bus stations:

The Dubai bus service network, covers 87% of the urban area in the Emirate of Dubai. The bus service is designed in such a way that it makes each corner of Dubai easy and accessible with a total of 125 Dubai bus routes. The routes offer 48 local services, 31 feeder buses, 13 central business district services, 8 express services, 11 inter-city service buses and 3 buses to key destinations such as Global village and Miracle Garden.

Dubai Tram:

The Dubai tramway covers a distance of 10.6 Km and is located in Al Sufouh, Dubai. The tram runs between 11 stations that includes Al Sufouh Road, Dubai Marina, Palm Jumeirah and Jumeirah Lakes Towers. The Dubai Tram is also the first tramway project outside of Europe that is powered by a ground-based electric supply system.

Marine:

In pursuit of RTA's efforts to serve every corner of Dubai’s population, the RTA has created a modern style of public transport under the umbrella of Marine Transportation. This mode of transportation encourages the public and tourists to take an alternative approach to view the city with multiple offerings such as: an Abra, RTA Water bus, RTA water taxi and Dubai Ferry.

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